[ 25.09.30 ] September API update monthly summary

Summary

CS Talk was added, and message management APIs built on Kakao Center integration — templates, categories, file uploads — expanded considerably.

At a glance

• CS Talk is now available
• APIs to create, look up, and delete Alimtalk templates
• Template category and review status management
• Group tag management for Brand Message
• An Alimtalk image upload API

What changed?

1. Message management functions are officially supported through the API

You can now call template, category, and image upload management directly from the OMNI API, which reduces the dependency on the Kakao Center UI.

2. CS Talk is now open

CS Talk, which brand and support channels need, has been added so you can extend your customer support scenarios.

Why it matters

• Template and category management lets large customers automate and internalize their templates, raising operational efficiency.
• The image upload API automates Alimtalk template production, which simplifies development and operations.
• CS Talk lets a company move beyond sending messages to handling customer consultation and support.
• Calling management functions directly from the OMNI API reduces reliance on an external console (Kakao Center) and makes development and operations automation possible.

How to use it

• When creating an Alimtalk template that needs an image, generate the image key with the image upload API first and pass it in at template creation, otherwise registration will not succeed.

Things to note

• If Kakao Center changes its policy, some template and category functions may be adjusted after advance notice.