[ 25.09.29 ] Failover added to Brand Message

Overview

Brand Message sending now runs on the shared SDK-based send module.
This update newly supports failover (an automatic switch to SMS/LMS), which was not available before.

Key updates

■ Failover is now supported

• When a Brand Message fails, it now switches automatically to SMS/LMS.
• Use "Load content" at the top to bring the original message body across as-is.
• Brand Message is a promotional message, so the failover message is sent as a promotional message too.

■ Send UI/UX

• Failover settings are folded into the options on the existing send screen, which simplifies the setup flow.
• The recipient grid was upgraded so adding and deleting rows and editing recipients is straightforward.

■ Test send

• Test send variables used to be substituted with fixed values; you can now set them yourself.

What you get

💡 For customers

• When a Brand Message fails it falls back to SMS/LMS automatically, which raises the delivery rate.
• Loading the body shortens the rewrite step, so you get through the work faster.
• Setting variable values directly on a test send makes pre-send verification more accurate.

⚙️ For operations

• A unified send UI and a cleaner option structure simplify setup and make operations easier.
• The upgraded recipient grid makes editing and verifying large recipient lists easier.
• A shared-module architecture improves maintenance efficiency during redesigns and incident response.

Notes

• Brand Message is classified as a promotional message, and its failover message is treated as promotional too.
• Use the "Load content" function at the top to pull the original message body in automatically.